Crown Construction at St James House, Albert Court, Peasehill Road, Ripley

Contacts

Phone:
+44 1773 570044

Address:
St James House, Albert Court, Peasehill Road, Ripley, England DE5 3AQ

Categories:
General contractor  

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Reviews

• ★ ☆ ☆ ☆ ☆

  16.01.2018

  John Carr
  AVOID THIS COMPANY AT ALL COSTS.
  
  Crown Home Assist were appointed by our insurance company to fit a new bathroom suite following some damage. The work was originally quoted as approximately 3-4 days but took 7 weeks to complete. The operative from Crown drilled the bath tap holes in the wrong place and after two weeks returned to 'adjust' a mixer tap that was nearly two inches off centre. Over a week later a new bath was ordered but when it was fitted in a hurry the pipes were left loose and a joint burst open causing a flood that damaged our kitchen ceiling. Luckily my wife finished work early and was able to turn off the mains water. At this point I refused to allow the original operative back into our home and a second operative spent nearly five hours correcting the mistakes made by the first.
  After the forth week I insisted on communicating by email with one of the companies directors, Richard Fretwell. This was to keep a record of all discussions. Throughout the seven weeks Richard refused to even acknowledge the poor quality work completed by his operative, the amount of time and inconvenience we lived through and worst of all he offered absolutely no apology, even when our kitchen was flooded.
  I have worked in construction for over 30 years and recognise that mistakes can happen, but the complete lack of respect for our home and recognition of just how upsetting the seven weeks were for us was extremely disappointing.
  I would under no circumstances recommend using this company for any work in your home and actually preferred to carry out the repairs in my kitchen personally at my own cost. It wasn't possible to give no stars but I absolutely would have.

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